Employee Spotlight

Alec joined Arthrex Cleveland in 2024 and currently serves as our District Sales Specialist, Imaging & Resection. With a background in business management and biology, Alec began his sales career working with custom technology before transitioning into medical device sales. His experience combining sales, technology, and healthcare ultimately led him to Arthrex Cleveland, where he now partners with our sales team and surgeon partners to support Imaging & Resection technologies across the agency. Alec’s passion for learning about emerging technology and building strong relationships continues to drive his approach to the role.

How do you partner with sales representatives to help deliver the best possible experience for our surgeon partners?

I work closely with all sales representatives at Arthrex Cleveland by helping them work, understand and drive sales of the Capital equipment that Arthrex carries. We are all on the same team, driving toward the same goal. One of those goals is to ensure that every surgery, where Arthrex Video and Consumable equipment is being used, runs as smoothly as possible with very little disruption. This also includes making sure that all hospitals and surgery centers in our areas are stocked with all proper Capital equipment needed to make sure we can accomplish the goals that each surgeon is driving towards every day.

What is one lesson you’ve learned in the field that has had the greatest impact on your professional growth?

It is always better to be early and overprepared, especially when it comes to Imaging and Resection. As a Capital manager, most of our job is done behind the scenes and/or before the surgery starts. It is always best to arrive early for each case and address anything unexpected as soon as it arises. That way, by the time the surgical team is ready to go, we have had more than enough time to handle anything that comes our way.

How do you stay current with emerging technologies and advancements in Imaging & Resection?

With the amount of new technology that Arthrex releases, there is always something new to learn about our specific product lines. To stay current with emerging technologies, you have to be interested in the topic. I would say it has become a hobby of mine. I really enjoy learning about new technologies because, at the end of the day, they are all aimed at making the job easier for surgeons and improving outcomes for patients.

What accomplishment are you most proud of during your time at Arthrex Cleveland?

I am most proud of the relationships I have made here at Arthrex Cleveland both with our surgeon partners and coworkers that I work alongside of. I am a true believer that no amount of money or awards can top the relationships you build with the people around you.

What are some of your interests and passions outside of work?

I very much enjoy being around the people that I care about the most. Spending time with friends and family is my favorite thing. I also enjoy spending time outside, golfing and other types of physical activity, and watching/attending football, basketball and baseball games.

Brendan has been working with the with Arthrex Cleveland team for the past 9 years and currently serves as our Senior Clinical Specialist – Sports. Before joining the team, he spent 11 years as an X-ray Technologist at the Cleveland Clinic, gaining experience in the Emergency Room, Operating Room, and an outpatient sports medicine facility. Working alongside orthopedic and sports medicine physicians sparked his interest in the industry and ultimately led him to Arthrex Cleveland. Today, Brendan brings his extensive clinical experience to his role, supporting and mentoring team members while continuing to expand his own knowledge and expertise.

Your role is an extension of our Talent Development team. What does that look like in practice, and how do you help support the development of the Sports Medicine team?

Whether it be covering cases at the same facility or being in the OR alongside team members, I am always available to help and answer questions. I also plan on doing some small group training with the teams. Working with our Talent Development team allows for a more focused approach that helps us find the needs and create a targeted plan for success.

How do you approach training and mentoring team members with different levels of clinical knowledge and experience?

I think in this business, being present means everything. One of my favorite movies (The Guardian) demonstrates what I mean by this when the Coast Guard rescue swimmer instructor teaches his trainees about hypothermia. The trainees learn about it from the book, but this instructor instead helps them learn by experiencing it. He fills a small pool full of ice and makes the trainees get in. What happens next is the important part: the instructor gets in the pool with them. Not only am I there to help mentor and train, but I am also there alongside my colleagues in cases every day to share experiences with them. Whether it be a small rotator cuff tear or a complex multi-ligament reconstruction, being present is what matters.

How do you continue building your own clinical knowledge while also helping others grow theirs?

Arthrex provides an amazing opportunity for knowledge growth with Arthrex Global University (AGU) and all of the demonstration videos we have access to. In addition to that foundation, we also have access to some truly exceptional physicians who are always willing to answer any questions that we may have. Journal articles are also a good way to help find new techniques. Interacting with my teammates every day allows me to help pass along that knowledge while also learning from them.

What advice would you give someone who is early in their career and wants to develop strong clinical expertise?

Read, Google, observe, but most importantly, ask questions. Not only does asking questions grow your knowledge base, but it is also a way to connect with the physicians. While sometimes early on the questions may seem silly, you never know how one question can open the door to a conversation about a topic. Something like, “Why do you tie your medial row?” can lead you down the path to discussing augmenting repairs and the physician’s algorithm for treatment.

Outside of work, what do you enjoy doing when you have the opportunity to step away and recharge?

Spending time with family and friends. Attending my kids’ and nephews’ sporting events is always a fun time. Aside from that, it is no secret that I have a large love of soccer. My favorite team is Chelsea, and they play in the Premier League over in England.

Bri has been a part of the Arthrex Cleveland team since 2019 and currently serves as an Area Manager for our Akron East team. Immediately after graduating from Pitt, where Bri was a member of the women’s soccer team, she began her career with Arthrex Cleveland as a Distal Extremities Associate Representative. Here, she built a strong technical foundation and supported surgeons in the operating room at the highest level, early on. She went on to lead the Foot and Ankle team, an experience that helped shape her leadership and growth within the organization. Now in her role as Area Manager, Bri focuses on developing her team, supporting surgeons, and continuing to expand her expertise across multiple areas of the business.

What does a typical day look like for you as an Area Manager?

No two days are exactly the same, which is one of the things I love most about the role. While my responsibilities vary day to day, they consistently center around supporting the team in the field, collaborating with surgeons and hospital staff, and handling the behind-the-scenes work that helps drive our impact forward. With my background in Foot and Ankle, I’ve also spent a lot of time this past year focusing on growing within the sports medicine side of the business so I can continue becoming the most well-rounded leader possible for our team.

How do you support and motivate your sales representatives to perform at their best?

I support and motivate my team by leading alongside them. Having progressed through the same roles, I understand the day-to-day challenges they face, whether it’s in the operating room, building surgeon relationships, or managing the demands of the job. I try to create an environment where the team feels supported, challenged, and empowered to grow. In my opinion, that is done by being present, helping problem-solve, celebrating wins together, and constantly looking for ways to develop each person’s strengths.

Who’s had the biggest influence on how you show up professionally?

Surgeons have had a tremendous influence on how I show up professionally. Seeing the direct impact of the work I support in their practices motivates me every day and drives me to build a strong team that can extend that impact to more surgeons across our region. I’ve also been very fortunate to start my career in a territory where I had the opportunity to work closely with our Vice President of Sales, Natalie. What began as a teammate relationship quickly developed into a meaningful mentorship that has played a significant role in shaping my growth and approach to my career.

What is one lesson you’ve learned in your career that has shaped your leadership style?

One of the biggest lessons I’ve learned is the importance of leading by example. In this business, credibility is built through hard work, consistency, and showing up for your team. When your team sees that you’re willing to put in the same effort and face the same challenges they do, it builds trust. That trust creates a culture where people are motivated to push themselves, support each other, and ultimately perform at a higher level.

What do you enjoy doing outside of work when it comes to hobbies or personal interests?

Outside of work, my husband and I own a gym in our hometown, which has been an amazing experience for both of us. Fitness has always been a big part of my life. I was a collegiate soccer player, and I still love staying active, whether that’s training at the gym or running marathons. Most importantly, I love spending time with my family. We have two boys and another on the way, so life is definitely busy, but it’s been the most rewarding part of it all.

Cameron joined Arthrex Cleveland in 2024 as a Sports Medicine Sales Representative on our Canton team. Before transitioning into orthopedic medical device sales, he spent 10 years as an Exercise Physiologist in a Cardiac Rehab. His experience working alongside cardiologists in the heart cath lab introduced him to the fast-paced clinical environment he enjoys today. Since joining Arthrex Cleveland, Cameron has continued to grow his clinical knowledge while building strong relationships with surgeons, operating room staff, and his teammates.

What do you value most about the culture at Arthrex Cleveland?

I think something that is very apparent to me about a personality trait among everyone at Arthrex Cleveland is passion for their job. And to be successful, you have to work together as a team, and this agency is such a tight knit team.

Looking back, what advice would you give yourself on your first day in orthopedic medical device sales?

Looking back, it’s amazing how much I have learned in 2 years. I would tell myself that all of the studying, note taking and hard work is going to pay off.

How do you stay organized and prepared while managing a busy surgical schedule and multiple accounts?

I am a big note taker, so I am always taking notes to stay organized and keep track of what needs to be done. Communication among team members is also crucial. I like to get things done in advance to avoid having to get a tray or implants set up at the last minute.

What do you enjoy most about partnering with surgeons and operating room staff?

I have developed several close relationships with surgeons and operating staff over the last couple years where it feels like I am working with friends every day. It makes the days very enjoyable.

What is something you’re passionate about outside of work?

First and foremost is my family. My wife Carli of 8 years, my 3 year-old daughter Clara and my 1 year-old son Callahan. I always look forward to getting home to them at the end of a long work day. Most nights are filled with watching Clara play dress up and sing along with Frozen, and playing basketball and golf with Callahan. In my free time, I like to play golf, exercise and enjoy doing home projects.

Christine has been with Arthrex Cleveland since 2022 and serves as our Lab Experience Manager. With both undergraduate and graduate degrees in athletic training, she brings a strong background in sports medicine and orthopedics to her role. Prior to joining Arthrex Cleveland, Christine worked at an orthopedic hospital, where she developed valuable experience in injury pathology and treatment while discovering a passion for the procedural side of patient care. Today, she plays a key role in coordinating hands-on lab experiences, helping ensure surgeons and healthcare professionals receive a seamless and productive training environment.

What does effective coordination look like during a lab, and how do you ensure everything runs smoothly behind the scenes?

Effective coordination during a lab begins well before the event. My role is to ensure that communication is clear and consistent throughout the planning process so the lab runs as efficiently and seamlessly as possible.

Preparation is key, so I focus on understanding each lab’s objectives, coordinating logistics, and making sure all necessary equipment, instruments, and products are organized and ready in advance. During the lab, I work closely with the team to proactively address the surgeons’ needs. Our goal is to create a smooth, productive experience that allows attendees to focus on hands-on training.

What do you enjoy most about supporting hands-on education and training experiences at Arthrex Cleveland?

What I enjoy most about supporting hands-on education and training is just that, being able to be hands-on. It’s truly special to work side by side in the lab with healthcare professionals (HCPs), helping teach new techniques or brainstorm solutions for problems they face.

How does collaboration across teams contribute to the success of the lab experience?

Collaboration is one of the most important factors in creating a successful lab experience. It is always rewarding to see team members from different departments come together and work toward a common goal. Strong communication, teamwork, and mutual support allow us to create a seamless experience for surgeons and attendees.

What has been one of the most rewarding experiences you have had in your role so far?

I think the most rewarding part of my role so far has been seeing surgeons go from practicing procedures in the lab to implementing them in practice. It’s always great to see HCPs advancing their practice and coming up with innovative ways to treat their patients.

How do you like to spend your time outside of work?

I am a true Clevelander at heart. I love exploring Cleveland’s food scene and checking out local events. My husband and I also like to stay active by hiking with our dog, Palmer, kayaking, skiing, and playing sand volleyball or pickleball.

Devon has been a part of the Arthrex Cleveland team since 2024 and serves as our Cardiothoracic Product Manager. With six years of experience as a Certified Cardiothoracic Surgical Technologist, Devon brings a strong clinical background and firsthand operating room knowledge into her role every day. Her experience supporting complex cardiothoracic procedures gives her a unique perspective when working alongside surgeons and sales representatives, helping ensure product support is both detailed and dependable.

As our Cardiothoracic Product Manager, what does your day‑to‑day work typically involve?

As Cardiothoracic Product Manager, my work day is fairly unpredictable and flexible. Some days I am busy supporting cases in the operating room, and some days are lighter, which is when I take the opportunity to follow up with my surgeons and corporate product managers, and schedule future meetings with new doctors.

What do you enjoy most about partnering with our surgeon customers to support the cardiothoracic products?

Building relationships outside of the operating room. I strive to build strong, trusting connections with them so I can be a part of their future collaborations for their patients. Cardiothoracic surgery is very intense, and most CT surgeons find it challenging to innovate on projects that will best suit their practice. I like to bridge that gap between business partners and a trusted friend!

How do you collaborate with sales representatives to ensure they feel confident and knowledgeable about your products?

Collaborating with other sales reps in the agency as well as across the country is incredibly beneficial to the future of cardiothoracic for Arthrex. Being able to ask questions about products, or approach specific case challenges is what makes a sales representative successful.

What qualities do you look for when collaborating with sales reps, educators, or other team members who support cardiothoracic products?

The qualities that stand out to me are good communication skills, general knowledge of Cardiothoracic procedures and anatomy, showing interest in the future of Cardiothoracic and the potential it has to thrive at Arthrex, and having an outgoing personality.

What’s one thing people might be surprised to learn about you?

One thing people may be surprised to learn about me is that I am actually a very big introvert! I have always been a very strong member to any team I’ve been a part of and I am incredibly detail oriented. They say that surgical technologists are some of the most OCD people in the medical field and I think that is spot on for me! However, when it comes to my work ethic and business, I tend to flip the switch and become the most outgoing person in the room. Keeping a positive, fun, and light hearted attitude goes a long way in the Cardiothoracic space.

DJ has been a part of the Arthrex Cleveland team since 2016 and currently serves as an Area Manager for the Cleveland Central team. As a former college football player, DJ experienced firsthand how impactful injuries can be for athletes and active individuals, which sparked his passion for helping patients return to doing what they love. Since joining Arthrex Cleveland, he has built strong surgeon relationships, supported cases in the operating room, and helped grow the business throughout the region. Over the years, DJ has also become passionate about mentoring newer representatives and developing high-performing teams. In his current role, he focuses on supporting surgeons, growing the business, and helping his team succeed.

What motivates you most in your role as an Area Sales Manager?

What motivates me most is seeing the direct impact our team can make, both in supporting surgeons and helping patients get back to doing what they love. I also enjoy building and developing people. Watching newer reps gain confidence, grow relationships, and succeed in a challenging environment is incredibly rewarding. Every day is different, and I enjoy the balance of leadership, problem-solving, and competition that comes with the role.

What advice would you give someone who is considering a career in medical device sales?

Be prepared to outwork everyone around you and stay consistent. Medical device sales is rewarding, but it requires discipline, adaptability, and a willingness to continuously learn. The best reps are dependable under pressure, communicate well, and genuinely focus on helping surgeons and staff succeed. Building trust and relationships over time is far more important than chasing quick wins.

What is one quality that separates good sales representatives from great ones?

Consistency. Great sales representatives show up every day with the same level of preparation, professionalism, and urgency regardless of the situation. They build trust because surgeons and customers know they can rely on them in both routine and high-pressure moments. Over time, consistency compounds into strong relationships and long-term success.

What is something you’ve learned from your team that has influenced your leadership approach?

I’ve learned the importance of listening first. Every rep brings different strengths, perspectives, and experiences to the table, and some of the best ideas come from collaboration in the field. That has influenced me to lead with a more team-oriented mindset, creating an environment where people feel supported, challenged, and empowered to contribute.

How do you like to spend your time outside of work?

Outside of work, I enjoy strength training, running, golfing, spending time with family and friends, and watching sports. Most of all, I enjoy spending time with my wife and two kids. They keep me grounded and are a big part of why I work as hard as I do.

Doug has been with Arthrex Cleveland since 2005 and serves as our Senior Manager of Talent Development. With a background in nursing and extensive operating room experience, Doug brings deep clinical knowledge to his role. After progressing through sales and product leadership positions within the agency, he now focuses on training, mentoring, and developing our team to ensure representatives are confident and prepared in the field.

Can you describe your background and what your role is at Arthrex Cleveland?

My professional background is rooted in nursing and the operating room environment, where I gained broad exposure across multiple surgical specialties, including Orthopedics, Podiatry, ENT, Vascular, and General Surgery. I was fortunate to practice during a pivotal time in surgery, witnessing and growing through the evolution of laparoscopic and arthroscopic techniques, which fundamentally changed how procedures are performed and how patients recover. Throughout my career, I have remained deeply fascinated by the human body and its ability to function, adapt, and heal, a perspective that continues to drive my passion for medicine and education.

 

After 15 years of nursing experience, I transitioned into medical device sales with Arthrex. I began my journey in Sports Medicine, later shifting into Extremities as Arthrex expanded and introduced its Extremities product portfolio. Over time, I progressed through the organization from Territory Representative, to Product Manager, and now serve as Senior Manager of Talent Development. I have been fortunate to work alongside exceptional people throughout my career, and I’ve consistently found that my greatest impact comes from sharing knowledge, mentoring others, and developing talent. Teaching and developing people has always been where I add the most value, which is why I believe I am in this role today.

How do you ensure that our training programs stay aligned with the evolving needs of the field?

Alignment starts with staying deeply connected to the field. Training can’t be static — it has to reflect what representatives are actually experiencing in cases. That means case observations, and ongoing dialogue with reps at all experience levels.

 

We regularly evaluate where reps feel confident and where friction exists through our 30/60/90 day check ins, sales pitches, and product/procedure specific training— whether that’s anatomy, instrumentation flow, surgeon preferences, or managing pressure in the OR. Training is then adjusted proactively, not reactively. When feedback drives content, training stays relevant and effective.

What makes the Arthrex Cleveland onboarding experience unique compared to other organizations?

Our onboarding is intentionally hands-on, progressive, and team-driven. New hires aren’t expected to learn everything at once, and they’re never left to figure things out alone.

 

From day one, onboarding blends:

• Structured education
• Real field exposure
• Mentorship from experienced reps
• Clear expectations and accountability

New hires observe cases early, participate in labs, and gradually assume responsibility as their confidence grows. The focus isn’t just knowledge acquisition — it’s preparing reps to perform in real surgical environments with professionalism and composure.

How do you tailor training to support different learning styles or levels of experience?

People learn differently, so training has to be flexible while maintaining consistent standards. We combine multiple learning modalities:

• Visual learning through case observation and demos
• Hands-on learning through labs and dry runs
• Verbal learning through discussion, Q&A, and teaching moments
• Repetition and scenario-based learning for retention

We also structure training in tiers — foundational for new hires, advanced for developing reps, and leadership-focused for senior team members. This ensures training remains relevant, challenging, and aligned with each rep’s stage of development.

How do you help new team members transition from training to real‑world application in the OR?

The key is bridging the gap between theory and reality. We don’t stop at product knowledge — we teach context, and we do that in a real-world environment.

That includes:

• OR etiquette and communication
• Anticipating surgeon needs
• Understanding case flow and timing
• Managing pressure and unexpected situations

New hires move from observation to supervised case participation, gaining responsibility gradually. We emphasize repetition, feedback, and post-case reflection so learning continues well beyond formal training sessions. Confidence in the OR comes from preparation, exposure, and support — all of which are built into our process.

It’s a continuous development process. By staying connected to the field, adapting to individual needs, and prioritizing real-world readiness, we ensure our representatives are prepared not just to support cases, but to add meaningful value in the operating room.

Eileen began her career with Arthrex in 2020 at what is now Arthrex Washington DC, where she started in medical device sales and quickly gained experience supporting surgeons in the operating room. After two and a half years in the field, she transitioned to Arthrex Corporate as a Product Marketing Manager with the Foot and Ankle team, focusing on fracture and long bone trauma. Following a move to Cleveland with her family, Eileen joined Arthrex Cleveland and returned to the field in a sales role. In her current position as a Foot/Ankle & Trauma Sales Representative on our Cleveland Central team, she is passionate about supporting surgeons, continuing to learn, and building strong relationships in the operating room.

What is one lesson you’ve learned in the field that has helped you grow professionally?

Accountability. I learned quickly the importance of taking ownership of situations and making sure problems are resolved, whether they were directly in my control or not. I also learned that ensuring the surgeon and staff can always count on me to have everything needed, even outside of the products I typically support, is one of the best ways to build trust and provide value.

How do you prepare for a case or a day in the operating room?

First is product. The surgery can’t happen if we don’t have the right products and instruments, and that preparation starts days before the case. Second is not only knowing the procedure itself, but also understanding the surgeon’s specific technique to help the case run as smoothly as possible. I also always check in with the account to make sure we have everything we need, including items outside of the products I typically support.

What advice would you give someone interested in pursuing a career in medical device sales?

I think this career is one of the most rewarding careers, especially because of the crucial role we play. My biggest piece of advice is to be willing to learn every day and be as open-minded as you can. Be confident in what you know and have learned, but always be willing to listen and learn. Whether it’s from peers, surgeons, hospital staff, or even competitive reps, there is always an opportunity to learn something new and improve yourself.

How do you earn trust in the operating room when there’s no margin for error?

I’ll reflect back on my previous answer. Step one is having every possible item needed and then having backups. If you can be counted on to have all necessary devices and additional options available, you are already steps ahead, especially in unexpected situations or when additional support is needed in the OR. Secondly, it’s how you conduct yourself and your presence. Know when to speak up, but also be very aware of your place and that you are a guest in the surgeon’s OR.

How do you like to spend your time outside of work?

Now that the weather is finally warming up, I love spending my time outside with my almost two-year-old daughter and my husband. I’ve learned a lot about work-life balance over the years with this job, and I’m thankful Arthrex Cleveland prioritizes that.

Joe has been with Arthrex Cleveland since 2022 and serves as a Foot/Ankle and Trauma Sales Representative on our Cleveland Northeast team. Prior to entering the medical device industry, Joe built his professional foundation in the technology and consulting space, with experience in IT services, business solutions, and tech sales. That background helped shape the strategic, relationship driven approach he brings to his work today.

What do you find most fulfilling about mentoring or collaborating with newer sales representatives on the team?

I believe the most fulfilling part about mentoring newer sales representatives is watching the job start to click for them and watching them grow. As a new sales rep in a territory, things can be overwhelming, but watching a rep ask questions, study, get to know doctors and the facilities, then having their own success is very cool to watch. I also believe working with newer sales reps can be beneficial for more tenured reps as well. New sales reps can come in and see things very differently from the rep that has been working a territory or with a doctor for a long period of time, and the fresh set of eyes can easily see things differently, provide a fresh perspective, and come up with great ideas.

How do you stay sharp and continue expanding your product and procedural knowledge?

Continuing to learn is key to this job, and Arthrex provides many great resources to continue everyone’s knowledge. At Arthrex Cleveland, our leadership team does a great job of making sure every representative is continuing to learn new technology and sharpening their skills for less common procedures. Also, having mentors is key to this industry. For me, leaning on people like my manager, teammates, and upper management and bouncing ideas off them to help come up with strategies for different doctors and/or accounts is something I do very often and has helped me grow tremendously.

What accomplishment or impact are you most proud of in your time with the team?

Sales cycles can be very long in our profession, so anytime you work for months to switch a doctor from a competitive technology to Arthrex, it is a great feeling. But then watching the doctor completely transition to Arthrex and learning that their patients are doing better post-surgery is always an unbelievable feeling.

What advice do you give newer sales representatives who want to build a sustainable, successful career at Arthrex Cleveland?

The first obvious answer, I think, is to never stop learning. Even when things start to click for you, I believe it is critical to continue to learn through studying outside of work and, again, leaning on team members to teach you something that they excel in. Secondly, doing the small things that help everyone out. This can be as simple as moving the mini X-ray machine when needed during cases or helping doctors with their surgical gown as they’re scrubbing in. These are really small and easy tasks for us, but they build up and are always appreciated by the doctors and the staff, and that saves time in the OR. Lastly, say yes to the late cases. Cases can be added on late during the week, and although they can be a pain to go to and sometimes change your night, these cases expedite getting to know doctors and staff at the hospital and eventually make your life so much easier.

What’s one thing people might be surprised to learn about you? 

I am very proud of my Italian heritage. I live in Little Italy in Cleveland and have been playing in a weekly bocce league, which has introduced me to many cool people also living and working in the area. I have also been working on my own pasta sauce that has been passed down in my family for generations. Although I currently do not have it perfect, it’s coming along.

Kaylee has been a part of the Arthrex Cleveland team since 2020 and serves as our Supply Chain Coordinator. She began her career with Arthrex in Atlanta as a Technology Specialist before discovering a passion for the operations side of the business and transitioning into logistics. With a background in biology from Georgia Tech and a strong attention to detail, Kaylee has developed a key role in supporting inventory management, process efficiency, and overall operational success. Today, she plays an essential part in ensuring the sales team is equipped with the resources they need to effectively support surgeons and deliver exceptional patient care.

What are some of the key responsibilities involved in supporting supply chain operations at Arthrex Cleveland?

Our Logistics team has two main goals: to support our sales force so they can help surgeons treat their patients better and to maintain inventory accuracy to ensure operational integrity. We are responsible for restocking assets, delivering those assets to the field, placing orders, replacing broken equipment, ensuring that our records match Arthrex’s records, communicating with reps and corporate to proactively address logistical hiccups, and developing new processes that help drive overall efficiency.

What initially drew you to a career in supply chain and operations?

I had no idea what the operations side of medical device companies looked like, and I did not know that there were local operations departments at each agency until I started working at Arthrex Atlanta. One year into my time at Arthrex Atlanta, I was tasked with helping my team conduct a close-out audit as the agency was being split into multiple new agencies. I enjoyed organizing the inventory, analyzing the results, and doing detective work to resolve discrepancies. Shortly after that, an opening on the Operations team became available, so I asked about moving into the role because it felt like a great fit for me.

How does your role help support our sales team and surgeon partners?

Our sales force works hard to support our Northeast Ohio healthcare partners. It is a demanding role that can be both stressful and rewarding. Someone needs to support the sales force so that their attention can be on learning new technologies and communicating those advancements to our surgeon partners. Our Logistics team prepares assets that are case-ready for the field, actively looks for solutions when operational challenges arise, and helps answer questions for the sales force so they can feel fully prepared for cases and confidently provide outstanding service to our surgeon partners. When our surgeon partners feel confident in us, they can feel confident that they are truly treating their patients better.

What is one accomplishment in your role that you are particularly proud of?

We have grown and changed greatly in the six years since I started working at Arthrex Cleveland. I am most proud of the work that our Business Optimization and Logistics team has done to support our sales force whenever surgeries arise. We do everything we can to ensure our sales force and surgeon partners are prepared. Our Redspot (a system for tracking and validating inventory accuracy and readiness) processes make it easier to maintain high quality when preparing assets for surgery, identify system discrepancies, and remain transparent with our sales force. Arthrex audits require a high level of preparation, and our processes help instill confidence and have repeatedly resulted in successful outcomes.

Outside of work, what hobbies or activities do you enjoy the most?

First and foremost, I love spending time with my fiancé, my family, and my two cats! I love running, lifting weights, and competing in Spartan races. I also love camping and traveling, so it would be awesome to participate in the Spartan Championships in Greece! I also enjoy playing videogames, watching anime, and learning about Japanese culture. Singing, music, and attending concerts have also always been some of my biggest hobbies.

Kirk has been with Arthrex Cleveland since 2023 and currently serves as the Foot/Ankle & Trauma Area Sales Manager for our Cleveland West team. He began his career with us as a Foot/Ankle & Trauma Sales Representative on the Cleveland East team before transitioning into a Sports Medicine role on the Cleveland West team. Through these experiences, Kirk gained exposure to a wide variety of procedures while developing his skills in territory management and supporting both Sports Medicine and Foot/Ankle & Trauma cases. His experience across both specialties has helped shape his approach to building surgeon relationships, expanding his clinical knowledge, and supporting the continued growth of Foot/Ankle & Trauma at Arthrex Cleveland.

What excites you most about the future of Foot/Ankle & Trauma at Arthrex Cleveland?

I think what excites me most about the future of Foot/Ankle & Trauma in Cleveland is the constant innovation of new products and techniques. Specifically, I’m excited about the advancements in our ankle fracture portfolio, such as the FibuLock Pro and TightRope Pro. Having the opportunity to consistently provide our surgeons with new technology that can improve their efficiency in the OR is something that no other company can offer.

What role has consistency played in your success throughout your sales career?

Consistency is probably the most important trait for a successful sales career, especially in orthopedic medical device sales. I’ve learned that if you show up for your surgeons and their staff every day, you will ultimately build trust with them. There are so many variables that can change on a daily basis for your surgeon. I think our customers appreciate the consistency we can provide them over our competitors.

What professional goals are you currently working toward?

It is always a goal of mine to expand my clinical knowledge within the industry. This will continue to help me build credibility with our surgeons and have high-level conversations with them. This year specifically, I would really like to deepen my relationships with our surgeons on the Cleveland West side and expand our trauma footprint. I have been in this territory for about two years now, and I want to continue finding opportunities to introduce our portfolio and strengthen our presence across the territory. There is always room for us to grow as a team, and I think this is a great opportunity to do it.

What has been one of the biggest lessons you’ve learned throughout your career in orthopedic medical device sales?

One of the biggest lessons I have learned is that every case is an opportunity to earn the trust of your surgeon and their OR team. It is a goal of mine to provide the highest level of service to the surgeon and their team. Being prepared and anticipating their needs will ultimately make their jobs easier, and I think that is one of the most important things we can provide them.

What’s something you’re passionate about outside of your career?

I love being outside and staying active in any way I can. I recently got married and love spending time with my wife and our two dogs. I wish I could say I was a good golfer, but I still love to play. However, I am good enough to beat our coworker, Joey Casarona, every single time we play together.

Lauren has been with Arthrex Cleveland since 2015. She is a member of the Talent Development team and also serves as a Medical Education Manager. With a background as an athletic trainer, Lauren brings firsthand clinical experience from both the orthopedic clinic setting and the athletic sidelines. In her role today, she focuses on developing and supporting our sales team through structured training, hands-on education, and ongoing mentorship, helping ensure representatives are prepared, confident, and ready to perform at a high level in the field.

 Can you describe your background and what your role is at Arthrex Cleveland?

My background is an athletic trainer by trade, with hands-on experience working in an outpatient orthopedic clinic as well as on the sidelines for a local high school. That foundation gave me early exposure to injury evaluation, rehabilitation, return-to-play decision making, and close collaboration with physicians and physical therapists. Transitioning into medical device sales allowed me to build on that clinical base while gaining extensive experience in orthopedic procedures, surgeon support, and in-field education. Having worked both on the patient care side and in the operating room environment gives me a practical perspective on how products, procedures, and preparation all come together in real time. At Arthrex Cleveland, my role centers on developing and supporting our sales team particularly new hires by ensuring they have the clinical understanding, product confidence, and field readiness necessary to perform at a high level. 

What can new hires expect from their first few weeks of onboarding with Arthrex Cleveland?

New hires can expect a structured, immersive onboarding experience that balances education with real-world exposure. The first few weeks are focused on building a strong foundation understanding Arthrex’s mission, product portfolio, anatomy, and procedural flow, while also getting meaningful time in the field. They’ll be paired with experienced team members, attend labs and training, and begin observing cases early on. We’re very intentional with our training while still setting clear expectations for growth and accountability.

How do you structure training to help new representatives feel confident and prepared in the field?

Training is built progressively. We start with fundamentals; anatomy, indications, and core product knowledge, and then layer in procedural depth, case logistics, and OR dynamics. Hands-on learning is critical. That means labs, dry runs, real case observation, and eventually supervised case coverage. We emphasize repetition, open dialogue, and scenario based learning so reps don’t just know the material, but know how to apply it under pressure. Confidence comes from preparation.

What is your overall philosophy when it comes to training and developing new hires?

We invest heavily in our people because success in this industry doesn’t happen by accident. At the same time, we’re clear about expectations; clinical competence, professionalism, accountability, and work ethic all matter. Everyone learns differently, so we tailor development while holding the bar high. The goal isn’t just to get someone through training, it’s to develop long term, trusted representatives who can add value to surgeons and thrive in a demanding environment.

What would you say to someone considering a career at Arthrex Cleveland who wants to understand the level of support they’ll receive?

Arthrex Cleveland is a team driven organization. New hires receive structured training, ongoing mentorship, and real access to leadership. Questions are encouraged, feedback is constant, and development doesn’t stop after onboarding. If you’re motivated, coachable, and willing to put in the work, you’ll have the tools, resources, and people around you to help you succeed.

Mackenzie has been with Arthrex Cleveland since 2021 and currently serves as our Senior Product Manager of Biologics. With a background in Biology and Pre-Med, she began her career in the orthopedic medical device industry in a clinical product specialist role before joining Arthrex Cleveland as a Foot & Ankle Sales Representative on our Cleveland West team. She later transitioned into biologics, where she has spent the past three years combining her clinical knowledge and sales experience to support our team, educate surgeon partners, and help advance the use of orthobiologics in patient care.

What does a typical day look like in your role, and what makes it unique within Arthrex Cleveland?

My typical day varies based on the needs of the field. I am typically in the OR or clinic all day, supporting biologics cases or going on sales calls. The rest of the time, I am working on business planning to help each area reach its biologics goals. Every week can look different from the last, which makes my role unique and allows me to reach a large geographic area and a variety of surgeons.

How do you help translate complex clinical information into practical education that supports our sales team and surgeon partners?

Using our resources! Arthrex does an incredible job of supplying us with playbooks, playsheets, scientific updates, coding guides, etc. Our product technique demonstrations are referenced every day and, according to our customers, are some of the best out there.

How does collaboration across sales, medical education, and leadership contribute to the successful launch and adoption of new biologic technologies?

Biologics is a unique product category, resulting in unique practices to drive adoption. Each and every person plays a key role. The sales team will uncover an opportunity and bring in leadership or the product team to speak at a higher level. We will use Medical Education to set up labs, order the samples and literature needed to support these conversations and cases, and pull in our corporate leadership when necessary.

What excites you most about the future of biologics and the impact they will have on orthopedic patient care?

We are just scratching the surface with orthobiologics. It is the future of patient care and one of the leading ways our customers can expand their practices to better treat their patients. It’s what patients are asking for, and we can help provide the best options based on our expansive orthobiologic portfolio! We have even been able to connect and work with a variety of specialties outside of orthopedics through our biologics.

How do you like to recharge after a busy week?

I enjoy spending time with my fiancé, family, and friends. I have three nieces and two nephews that I adore, so I try to see them as much as possible in Columbus and Dayton. Since summertime is almost here, I also try to play as much golf as possible!

Micaela has been with Arthrex Cleveland since 2024 and serves as a Foot/Ankle & Trauma Sales Representative on our Cleveland East team. Prior to joining the agency, she spent eight years working as a Registered Nurse in the peri-operative setting, where she developed a strong clinical foundation and passion for patient care. She transitioned into medical device sales to combine her healthcare background with her competitive drive and now focuses on building trust with surgeons, staff, and teammates while helping improve patient outcomes every day.

What does success look like to you in your role as a Sales Representative?

Success for me in this role is gaining trust. I have found it extremely fulfilling to have surgeons, staff, and team members know they can count on me. When our customers have trust in us and our products, it makes the sales process so much smoother.

What does “being a great teammate” mean to you in your role?

Being a great teammate is essential in our roles as Sales Representatives. I am so fortunate to have been trained by and to work alongside such amazing and knowledgeable people. I love that the culture here is so team-oriented because I believe you can always achieve so much more with that mindset. We do a good job of helping out our own teams, as well as other territories, whether it is borrowing trays and inventory or helping with case coverage.

What has been one of the most memorable moments in your time in the field?

No one particular moment comes to mind, but from a general standpoint, I think my best days have been the ones where I really feel like I provided value in a particular case. Surgery can be stressful, and it’s a huge win when I am able to help in some way with a technique tip or backup product to help steer the ship!

What is one habit or routine that has contributed to your success in your role?

I like to think I am fairly organized, which is crucial in this job. We constantly deal with ever-changing surgery needs throughout the day and week, so I think it’s important to always try to be prepared for the curveballs. I also think staying in clear communication with surgeons, staff, and our team helps ensure we have everything we need for a case, as well as all the “possibles,” so we are overprepared for our customers!

How do you like to recharge after a busy week?

I enjoy spending time with my fiancé, family, and friends. I have three nieces and two nephews that I adore, so I try to see them as much as possible in Columbus and Dayton. Since summertime is almost here, I also try to play as much golf as possible!

Natalie has been with Arthrex Cleveland since 2019 and currently serves as our Vice President of Sales. She started her journey with the agency as a Sales Representative and has worked her way up through the organization, gaining valuable experience at every level along the way. Known for her drive, consistency, and team-first mindset, Natalie has played an important role in shaping the culture and leadership development within Arthrex Cleveland.

What does it take to be a successful leader at Arthrex Cleveland?

A successful leader at Arthrex Cleveland puts people first while holding the bar high. That means being present, accountable, and willing to roll up your sleeves alongside the team. You have to lead with clarity, consistency, and trust—celebrating wins, addressing challenges head-on, and never losing sight of why we do what we do: to help surgeons treat their patients better. The best leaders here create alignment with the organization, stay positive through adversity, and build a culture within their team where people feel supported and challenged to be their best.

As a leader at Arthrex Cleveland, you are often involved in our interview and hiring process. What qualities are most important to you when searching for talent?

I look for individuals who bring strong work ethic, humility, and a team-first mindset. Skills can be taught, but attitude, accountability, and coachability cannot. The best candidates are curious, resilient, and comfortable being uncomfortable—they’re motivated to learn, open to feedback, and genuinely care about contributing to something bigger than themselves.

What advice would you give to both new hires and future recruits who want to make an impact at Arthrex Cleveland?

Show up ready to learn, work hard, and take ownership—every single day. Ask questions, seek feedback, and don’t wait to be told to lead – taking initiative is required. The people who make the biggest impact here are the ones who are dependable, proactive, and committed to continuous improvement. If you focus on best-in-class service for your customers and supporting your teammates each day, success will follow.

What achievement in your role at Arthrex Cleveland are you most proud of?

I’m most proud of helping build and develop a strong, collaborative team culture. Seeing individuals grow into confident leaders, watching teams come together to overcome challenges, and knowing we’ve created an environment where people feel valued and driven to succeed—that’s the most meaningful accomplishment to me. It’s a gift to be a part of this amazing team!

What’s one thing people might be surprised to learn about you?

People might be surprised to learn how competitive I am. It’s a mindset that started when I was a kid playing sports. Those early experiences, along with lessons from my dad around toughness, courage, and never quitting, shaped how I approach challenges. Today, that drive shows up as a commitment to performance with a goal to help others push beyond obstacles, continuously improve, and reach their full potential.

Nolan joined Arthrex Cleveland in 2025 as a Sports Medicine Sales Representative on the Cleveland Central team. His interest in medical device sales began during an internship with MicroPort Orthopedics in Chicago, where he gained firsthand experience working with healthcare providers and supporting orthopedic procedures. After beginning his career with Arthrex Iowa in 2023, Nolan returned home to Northeast Ohio to join the Arthrex Cleveland team. He brings a relationship-driven approach to his role and is passionate about helping surgeons, hospital staff, and patients through innovative orthopedic solutions.

What does success look like to you in your role as a Sales Representative?

Success in this role means building strong personal relationships with all of the stakeholders at the hospitals and surgery centers I support. Twice now, I’ve had to start over in completely new areas of the country where I didn’t know anyone. It can be challenging and lonely at times, but nothing compares to the feeling of turning a room full of strangers into a close-knit community of friends who work together every day to help treat patients.

How do you approach learning new technologies or product lines?

Keeping up with the pace at which Arthrex innovates is both a challenge and an opportunity. Staying consistent with your studies is incredibly important, and when you make orthopedics a passion, learning becomes less of a task and more of something genuinely interesting and enjoyable. It’s our responsibility to “carry the bag” for our healthcare providers and stay current on the latest and greatest technologies and techniques.

Once you see how the work you put in outside of the OR translates into positive results inside the OR, it becomes exciting to continue learning about new products and technologies. That connection between preparation and patient outcomes is what keeps me motivated to keep growing.

What is one habit or routine that has contributed to your success in this role?

One habit that has contributed significantly to my success in this role is consistent preparation and daily study. I make it a priority to regularly review surgical techniques, product information, and case materials so I’m always ready for whatever the next day in the OR may bring.

Over time, this routine has helped me build confidence, stay ahead of the learning curve, and become a more reliable resource for surgeons and staff. It also reinforces the importance of showing up prepared every day, because even small amounts of consistent effort compound into a meaningful difference in the OR.

How do you prepare for a case or a day in the operating room?

We’re fortunate to have access to thousands of hours of orthopedic videos and technique guides through our Rep App. I spend a lot of time reviewing different procedures, techniques, and product information that will help me prepare for the following day. Building that habit over time allows us to become more knowledgeable and valuable resources in the OR. The more prepared you are before a case, the better equipped you are to support the surgical team and help ensure everything runs smoothly.

What’s one thing people might be surprised to learn about you?

I come from a big family with two older siblings and three younger sisters. My sisters were adopted from Kazakhstan and China, and I was lucky enough to visit both countries, which was an incredibly meaningful experience for my family. This eventually transitioned into our family taking part in medical mission trips to Ethiopia, where I’ve been three times.

It’s fair to say these experiences shaped me at a young age. Travel and helping others have been, and will always be, a part of my story.

Phil joined Arthrex Cleveland in September 2025 as our Director of Business Development. He brings a diverse sales background with experience in both business services and the medical device industry, where he has held roles ranging from territory sales to strategic account leadership. His broad industry perspective and focus on relationship-building play an important role in driving growth and expanding opportunities throughout our local market.

Can you share your background and what led you to your role as Director of Business Development at Arthrex Cleveland?

Out of college, I spent 5 years selling payroll service, and it was the best possible experience I could have ever asked for. It truly allowed me to develop and hone my craft in the sales process through cold-calling, prospecting, and closing deals. I didn’t get into the med device industry until I was 30, which may seem like I got a late start, but for me it was the perfect timing. I started with Stryker Sports in 2014, covering the Cle/Akron/Canton/Youngstown market, and was there for 2 years before I accepted a role with Zimmer Biomet (ZB) in Columbus. In a 10-year span at ZB, I held 2 roles that included selling Surgical Capital and disposable products. The most recent role I held was in a National Accounts Enterprise role that gave me a new perspective on the industry through the eyes of customers and GPOs. My family and I made the decision to move back to Cleveland in June 2025 to be closer to family, and at that same time, Zac (Agency Owner) and I were connected through Arthrex Columbus Agency owner John Parulski, and the rest is history.

What excites you most about the growth trajectory of Arthrex Cleveland?

I was always envious of Arthrex from afar, but great products and MedEd are only part of the equation. From day one, I immediately knew that Zac (Agency Owner) and Natalie (Vice President of Sales) were all in! I truly believe culture is the #1 reason why companies either succeed or fail, and we are building something special!

How do you work with our surgeon customers to identify unmet needs or opportunities for expansion?

Asking the right questions and truly being curious. I think curiosity is very underrated. Equally important is helping our surgeons and customers be better at their job. There is a human element that is undeniable, and people buy from people they like, period. It sounds cliche, but being present wherever your feet are allows you the ability to solve people’s problems.

How do you stay informed about market trends, competitive shifts, and emerging technologies in our space?

In general, LinkedIn is a great resource for keeping your ear to the streets on what other companies and surgeons are excited about or working on. As a former “bag carrying” rep, I always engaged with competitors carefully to try to get as much info as I could. It didn’t change how I did my job, but it allowed me to understand their offense with the surgeons that I was trying to convert!

What are some of your interests and passions outside of work?

My wife, Taylor, and I are blessed with 2 very active and competitive children, Josie, 12, and PJ, 10. When we are not driving them around for various sporting activities, golf is my go-to. It is a great game that has given me so many valuable life lessons and meaningful personal relationships.

Steve has been with Arthrex Cleveland since 2021 and currently serves as our Director of Foot/Ankle & Trauma. He began his medical device career as an engineer before transitioning into sales, where he gained experience in Trauma and Reconstruction. He later moved into Product Management, managing tourniquet and other capital products while supporting new product launches. Steve brought this diverse experience to Arthrex Cleveland to help launch and grow our Trauma business and now leads the Foot/Ankle & Trauma team, combining his passion for innovation, customer relationships, and team development.

What accomplishment or milestone are you most proud of during your time at Arthrex Cleveland?

I’ve been so lucky to get to be at the forefront of new Arthrex products! Any new product that launches in my Foot/Ankle & Trauma category, I get to help train our reps, show it to customers, and then see it used in the operating room! It is so rewarding to see Arthrex innovation solve the unmet needs of our customers and especially rewarding to be at the forefront of those new product launches.

What personal standard or principle has been most important to your success throughout your career?

I’d have to thank my father for instilling in me the most important personal standard you can learn: a strong work ethic. What I learned early in my career is this: plant your roots deep in a strong work ethic. Put in the work, even when nobody is watching, and let that define you. The fruits of success only come after hard work!

How do you define success as a leader beyond business performance?

I think about this often: I try to be the leader I needed early on in my career. I need to be the leader who would have inspired a “young Steve Goske.” My most important job is to bring out the absolute best in my team and my coworkers. A lot goes wrong in this job, and there are a lot of things we can’t control. But there are two things you can control: attitude and effort. I strive to bring a positive attitude to my job every day, even when things go sideways. Additionally, I try to put in the hard work and let the young guys and gals hopefully find some inspiration!

What advice would you give someone who aspires to grow into a leadership role at Arthrex Cleveland?

True leadership is putting other people first. We work in an environment of teamwork, but leadership is so important for a team to function properly. When your team needs help, are you the first one to volunteer and “run towards the fire,” or do you let other team members handle it? I want to see you running towards the fire and ready to do whatever it takes for your team! Mistakes are going to happen in this job. Learn from them, and then don’t repeat them. Control your emotions, control your attitude, and control your work ethic. Talk to your teammates with the same level of respect as you do your customers, and treat them the way you want to be treated. When you put in the hard work day after day, it gets noticed, and we have so much future need for bright, young leadership!

How do you like to spend your time outside of work?

My two little girls, Adaline (10) and Everleigh (8), are my bosses at home, so I typically do whatever I’m told to do by them! I love playing sports with them, and recently, I’ve been trying to teach them how to kayak! I love doing woodworking and home improvement projects, and I do canvas paintings as well. My favorite activity is having a bonfire with my girls and my wife, with country music playing and s’mores cooking!

Tommy joined Arthrex Cleveland in 2018 and currently serves as the Foot/Ankle & Trauma Area Sales Manager for our Cleveland East team. A graduate of Denison University with a degree in Biology, Tommy’s interest in the medical field and exposure to medical device sales led him to begin his career as a Foot/Ankle & Trauma Sales Representative. Over the past eight years, he has grown alongside the Cleveland East team, building his career around strong relationships, trust, and a commitment to supporting both his teammates and surgeon partners.

What has been the most valuable piece of advice you’ve received throughout your career?

I was fortunate to be put on the Cleveland East team from the time I started 8 years ago. My Foot and Ankle manager when I started was Doug Johnson, who is now our Director of Talent Development. One of the most valuable experiences in my career was having the opportunity to learn from Doug throughout those years. More specifically, I learned that building relationships and earning trust are a crucial part to be successful in this business. This means building relationships and trust not only with our surgeon partners and hospital staff, but also with the teammates you work alongside every day. It’s about showing the people you work with and interact with daily that you will work hard and do whatever is needed for the team to succeed, no matter the task.

What does exceptional customer service look like in orthopedic medical device sales?

Being able to think two steps ahead of the surgeon you are working with allows them to focus on what they are currently doing while you make sure the next steps of the case are taken care of and ready to go when needed. This is where you build trust and respect with the surgeon you are working with. It is why surgeons want to have Arthrex reps in the room, because they won’t receive this service from anybody else. There is also customer service that happens behind the scenes that they might not even be aware of, such as running trays at the last minute, finding what is needed in central sterile, and having backup and bailout options available. Again, these are all things that are thought out and planned for in advance so your surgeon does not have to, ultimately allowing them to focus on treating their patients better.

How do you help your team build lasting relationships with surgeon partners?

In order to build a lasting relationship with our surgeon partners you need to earn their trust and respect. More often than not, this happens during a crucial part of a case, a last-minute add-on, or while demonstrating a new product that a surgeon is not familiar with. These are all things that we do daily in order to gain the trust of the surgeons we are working with.

Where do you see the greatest opportunities for your team to make an impact in the years ahead?

I think, specifically with the FAT team, the recent launches of the FibuLock Pro and TightRope Pro have created a great opportunity to make an impact with these products in our trauma facilities. We have two main accounts that have these cases very frequently, and these products differentiate themselves. I also think that while we have made great strides in the MIS Bunion market, there are many more targets in our area that we can push toward minimally invasive bunion correction. Patients are seeking this type of treatment for cosmetic reasons, so educating our surgeons about our system can give them the confidence they need to better treat their patients.

What’s an activity or hobby you always look forward to outside of work?

Sports have always been a big part of my life, so I always enjoy anything active with friends and family outside of work, whether it’s golf, pickleball, softball, or going on a snowboarding trip. My dad is also a high school football coach in the area, so being able to help out with his team and stay around the game of football is something I always look forward to outside of work.

Trent has been with Arthrex Cleveland since April 2025 and is a Sports Medicine Sales Representative on our Cleveland East team. Prior to joining the agency, he worked as a Trauma Associate Sales Consultant, gaining hands-on experience supporting complex cases in the operating room. Trent brings a relationship driven approach to his role and is known for building strong connections with surgeons, hospital staff, and teammates across the agency.

What do you like most about working with our surgeon-customers?

It has to be the relationships developed over time. Being able to connect in a way that isn’t directly related to cases is a special thing shared between surgeon and rep. They know that all we want to do is help them treat their patients better, and I think that correlates to a long lasting friendship/relationship.

What excites you about the future with Arthrex Cleveland?

I think the thing that excites me most about the future with Arthrex Cleveland is all the talent that has been hired and will continue to be hired. The future of Arthrex Cleveland is in the building, and thankfully, we have well tenured, skilled, and generous leaders to help all of us get to the spot we want to be at.

What advice would you give to new hires who want to make an impact at Arthrex Cleveland?

My advice to a new hire would be to build as many relationships as possible. This doesn’t just go for surgeons; I’m talking about people at the front desk when you walk in the hospital, nurses, janitors, and reps from other territories. The more relationships you build, the more resources you’re going to have to be successful.

How has mentorship or support from teammates influenced your development?

It has been a massive pleasure working with such profound and hardworking individuals. I love the fact that every single one of us is invested in helping our surgeons treat our patients better. We have a great dynamic throughout our whole team, and it has directly led to my development.

What are some of your interests and passions outside of work?

Some of my interests outside of work are spending time with my fiance and our families. I also love to golf with my friends and try a lot of different foods!

Trent has been a part of the Arthrex Cleveland team since 2022 and serves as an Area Manager on our Cleveland West team. Prior to joining Arthrex, Trent spent nearly four years as a Spine Representative with Globus Medical, where he developed a strong foundation in orthopedic sales and operating room support. Drawn to Arthrex by the people and the opportunity for growth, he joined as an associate and quickly advanced into a leadership role. Trent is known for his team-first mindset, commitment to development, and ability to lead by example, fostering a culture focused on accountability, continuous improvement, and delivering comprehensive orthopedic solutions.

What first attracted you to Arthrex Cleveland, and what has encouraged you to continue your career here?

The first thing that attracted me to Arthrex Cleveland was the people. I met with several reps during the hiring process, and it was refreshing to meet individuals who were so knowledgeable about their field but also genuinely good people. That aspect has also been the driving force in continuing my career here because I know that my hard work is for everyone in this agency, and I know that they are all doing the same. Iron sharpens iron.

How do you help your team stay focused and perform at a high level in a fast-paced surgical sales environment?

My team and I have weekly Friday meetings to reflect on the week and to game plan for the upcoming week. We ensure that we are efficient in communication and allocation of assets in the field, as well as in tracking progress on sales goals and conversations with surgeons. We try to keep our focus on the everyday little things that make the big things possible.

What experience in your career has contributed most to your growth in this role?

Earlier in my career, our teams were designed around a smaller team structure, with less people on a team, covering smaller geographic areas. When I first became a Team Manager, it was a valuable opportunity to begin running a piece of the business. As responsibilities shifted within the Cleveland West area, I was given the opportunity to take a leadership role overseeing two teams. This experience pushed me to grow, teaching me many things, but mainly to just “keep doing the work,” eliminate excuses, and get the job done. Once I had a year of managing two teams on my own, I was given the opportunity to become Area Manager, managing an important market within the city on the West side of Cleveland, and I took the position with great eagerness. I am thankful for the opportunities and experiences that have shaped me into the rep that I am today.

How do you help develop and mentor newer team members on your team?

On the Cleveland West team, developing team members is a shared commitment. Myself and the other team members are always lending a helping hand in the education of our newer members, leading from the front and showing them how to do things the right way, not the easy way. On the West team, we also want to make sure that we are orthopedic reps, and not simply sports, foot/ankle & trauma (FAT), or arthroplasty, etc. We aim to have a well-rounded understanding of all orthopedics so we can speak to every aspect of our business with surgeons and build stronger relationships by providing solutions across the full spectrum of orthopedic care. I am incredibly proud of the work that my team does every day to make sure we are all continuing to grow as reps and people.

What do you enjoy doing outside of work when it comes to hobbies or personal interests?

I love to be outdoors, whether that be golfing, kayaking, hiking, or relaxing on a nice patio. I am also a big sports fan. I love college football and basketball, as well as lacrosse. I was a lacrosse coach for 10 years at Olmsted Falls prior to stepping down this past year, but I still love going to games when I can find the time. My biggest personal interest, however, is my family. I have a wonderful wife and an amazing one-year-old daughter that I can never get enough time with. They make all of the work truly worth it.